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With effect from Monday 24th June 2019, if you have been sent a text message to speak to a GP or require non-urgent medical advice, you will need to contact the practice and will be able to arrange a pre-bookable telephone appointment for a GP to call you back. This will also give you the opportunity to arrange a call-back from the GP of your choice (subject to availability). 

Welcome to The Charnwood Practice


LCC Hubs

Leicester City Healthcare Hub Information

Leicester City healthcare Hub Information Sheet


If you are registered with a GP practice in Leicester City, you can now benefit from an appointment with a GP or prescribing nurse at one of four healthcare hubs. These are for when your own practice is unable to provide a convenient appointment. All of the hubs are open during evenings, weekends and bank holidays, with the Westcotes and Merlyn Vaz hubs also offering appointments throughout the day.

You can find out more about the healthcare hubs, including up-to-date opening times and developments to services, by visiting

Appointments can be booked in advance via NHS 111

There are four healthcare hubs in Leicester City. They are based in the heart of our local communities around the city, providing appointments with a GP or prescribing nurse on behalf of all Leicester City GP Practices. The services are called healthcare hubs because they are the central location where these extra appointments take place.

You will continue to be registered at your usual GP practice. Details of your consultation at the hub will be provided to them so that your medical record is up to date

Your own GP practice should always be your first port of call when you are unwell as in many cases you will have built up a good relationship with them and they are responsible for coordinating all aspects of your care.
If your own practice cannot provide a convenient appointment for you, and your health condition requires you to see a GP or prescribing nurse quickly, the best way to make an appointment is to telephone NHS 111.

It is really important that patients make the most of this additional GP and nurse time that is available. There are many things you can do to help us with this. You can plan ahead, order repeat prescriptions in plenty of time, prevent ill health by having the flu jab and use NHS 111 to get advice about which part of the health service is best to use.

When you arrive for your appointment you will need to be registered to use the service. To do this, you will need to fill out a form, which may take a few minutes. You will need to do this every time you use the hubs.

You will continue to be registered at your usual GP practice. Details of your consultation at the hub will be provided to them so that your medical record is up to date.

The health professionals treating you at the hubs will need to see the medical record that is stored on computer at your own GP practice so that they can make well informed decisions about the care that is best for you. This information will be treated in the strictest confidence.

When you register, you will need to give permission for the person treating you to look at this information. For reasons of clinical safety, if you do not give permission, we will be unable to register you.

The service does not unfortunately provide home visits at the present time.

You can only walk in at the hub located at the Merlyn Vaz Health and Social Care Centre. You can walk in from 8am to 8pm, 365 days a year. However, we would advise that you pre-book an appointment to keep your waiting time to a minimum.

The hubs will be able to provide you with a list of nearby chemists with opening hours and telephone numbers.


With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

Access & Parking

The building has been designed to provide suitable access for all disabled patients. If you need more information or assistance please ask at reception.

We have a car parking facility which has disabled car parking spaces. However, occasionally, when the practice is busy, it may be necessary to park on the road.

(Site updated 18/11/2019)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
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