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Noticeboard

THE CHARNWOOD PRACTICE APPOINTMENT SYSTEM

Further to the success of the new appointment system we introduced last December we are making a few additional changes so that we can continue to provide a high quality of care to all of our patients.

Please note, the following changes will take place with effect from Monday 3rd October 2016

  • If you require a same day appointment you must call the surgery before 12 midday.

 

  • Currently all same day appointments will be telephone triaged first by a member of the clinical team . This will continue for all GP appointments and with effect from 3rd October will include appointments in the Minor Illness Clinic to ensure they are all appointments are offered based on clinical need rather than on a first come first serve basis.

Please note, same day appointments are intended for emergencies and urgent care, if your medical issue is of a non-urgent or on-going issue please accept any advanced booking offered to you by the reception team. Alternatively advanced appointments can also be booked online. Please ask a member of the reception team if you have not yet registered for online services.

  • Any requests for home visits must be made before 12 midday.

 

  • If you do not require an appointment but instead require medical advice or need to speak to the GP you must call before 12 midday. Providing you do call before this time you will receive a call back from the on-call GP on the same day.

Please note, you are not able to choose which GP you speak to nor be able to request a specific time for a call back.

With effect from Monday 3rd October any requests for same day appointments or requests for non-urgent call backs made after 12 midday will be asked to either call back the next day or signposted to one of the other services available to support GP practices.

ADDITIONAL GP SERVICES AVAILABLE TO YOU

Recognising the difficulties people face juggling the demands of modern life the local CCG has commissioned a number of services for patients in the city to offer more flexibility to enable them to access additional GP service when there own GP has reached full capacity for appointments available in a given day.

1.The Healthcare Hubs

There are 4 hubs across the city ran by GP’s available to all patients registered at a City GP. The locations are:

Address

Willows Medical Centre

184 Coleman Road, Leicester, LE5 4LJ.

Westcotes Health Centre

Fosse Road South, Leicester, LE3 0LP.

Belgrave Health Centre

52 Brandon Street, Leicester, LE4 6AW.

Saffron Surgery

612 Saffron Lane, Leicester, LE2 6TD.

 

Weekday Opening Hours - 6.30pm to 10.00pm

Saturdays, Sundays and Bank holidays – 12 midday to 8.00pm

Appointments in the Hubs are pre-bookable - Simply telephone 0116 3660560 during opening hours to book an appointment. Alternatively you can attend your chosen Hub as a walk in patient provided this is after 6.30pm.

  1. Digital GP

Digital GP provides telephone consultations directly with a GP, from 8.00am to 8.00pm, 7 days a week.

Patients should call 0116 366 0560 and select option 2 on the telephone system for phone advice between 8-8pm seven days a week. The GP will call the patient within a maximum of one hour.

The GP on the telephone will have full access to the patient’s record and so will be able to make a well informed decision about what is best for the patient. The Charnwood Practice will be notified of the outcome of the consultation in the same way as they are with appointments attended at the healthcare hubs.

Please note, the Digital GP Service is for medical advice Only. Prescriptons and sick notes cannot be requested through this service.

Thank you for Your Support

 

Have you thought of registering for Online Services?

To access appointment bookings and repeats prescriptions select "Online Services" on the right hand side Quick Links

 

Appointments 

The majority of our appointments need to be pre-booked and this can be done up to two weeks in advance.

Appointments can be made by the following ways:

Online

Our practice offers online appointment booking; you can make an appointment with a GP of your choice at a time that is convenient to you. This service is available 24hours a days, 365 days of the year. In order to make use of this facility, you must be registered as a patient and you will receive a unique username and password.

Routine appointments are available up to 6 weeks in advance and can either be booked in person at the reception desk or by telephone by calling 0116 2943100.

Minor Illness Clinic

The Minor Illness Clinic has replaced the Sit & Wait Clinic. The key benefits to you, the patient, are:

  • Reduced waiting time.
  • More flexibility with pre-bookable on the day appointments available in both the morning & afternoon.
  • The new Minor Illness clinic will be run by Clinical Practitioners with specialist knowledge in key Minor Illnesses areas.

What time are the appointments for the Minor Illness Clinics?

Clinics will run daily, Monday to Friday.

Morning appointments - between 9.00am - 12.30pm

Afternoon appointments - between 3.00pm - 4.00pm.

How do I arrange an appointment in the new Minor Illness Clinics?

Pre-bookable appointments will be available from 8.00am on the day of the clinic. Please contact the surgery as soon as our telephone lines open on 0116 2943100 and wait to speak to a member of The Charnwood Team.

What conditions are suitable to be seen in the Minor Illness Clinics?

UPPER RESPIRATORY PROBLEMS:Cough/Cold/Sore Throat, Sinusitis, Ear Pain, Hayfever, High Temperature, Worsening Asthma/COPD.

GASTROINTESTINAL PROBLEMS:Diarrhoea & Vomiting, Constipation, Heartburn.

GYNAECOLOGICAL & URINARY PROBLEMS:Emergency Contraception Advice (including the Morning after Pill), Thrush, Urine Infections.

SKIN CONDITIONS:Eczema, Dermatitis, Fungal Infections, Impetigo and Nappy Rash.

Please note, the minor illness practitioners will not issue medication that can be bought over the counter at the local pharmacy.

 

Emergency Appointments

Urgent cases are reviewed by the On Call Doctor, they will either ask you to come down to the surgery immediately or arrange for you to come in later that day. Please be prepared to wait if the practice is busy on the day.

Emergency appointments telephone: 0116 2943100.

Telephone Consultation with your GP

If you need to speak to a GP about a minor problem you can telephone the surgery and request a telephone consultation with the on-call GP.

Late evening Surgery

A mixture of appointments are available every Wednesday until 20:00.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 
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