Extended Hours

Please note that the extended hours access on a Wednesday evening 6.30 to 8pm is being suspended until further notice.

Changes to repeat prescribing

Please see communication from the CCG:

slide 1

Welcome to The Charnwood Practice

Covid-19 Communications and Latest Updates

Please click the link on the link below to access Leicester City CCG website for coronavirus information and latest updates. The information in different languages, audio, easy-read and sign language.

Coronavirus various languages

Your GP practice is open: but you will notice some differences

Along with all GP Practices in Leicester, Leicestershire and Rutland, we are delivering the covid vaccination programme. This is the biggest immunisation programme in the history of the NHS in response to one of the most serious challenges to public health the world has faced. This vital work will prevent thousands of people suffering serious illness or hospitalisation. We are proud to be involved in this essential work.

We also know that our patients continue to need our help with all the usual health care needs they have. So, although we are very busy we remain open to provide the care you need. It's important to:

  • Get medical help if you think you need it.
  • Keep any appointments of procedures you have booked - unless you're told not to.
  • Go to hospital if you're advised to.

However, during this busy time and with Covid still a significant threat to people's health we ask for your on-going co-operation and understanding to help us help you. This means:

  1. We may have to rearrange appointment or clinics, sometimes at short notice.
  2. To prevent the spread of coronavirus there have been changes to GP appointments, but it's still important to get help from us if you need it.
  3. You will only be asked to visit the surgery if absolutely necessary. We will advise you about what to do. A phone or video call with a GP, nurse or other healthcare professional may be booked for you. We will discuss the best option with you.
  4. Reception staff may ask you a few questions about your condition to make sure you get the right care. They will never make a clinical decision about whether you need to see a doctor but will be able to advise you about what the alternatives are if appropriate.
  5. Your local pharmacist can provide advice and treatments for minor ailments and conditions and without the need to book an appointment.
  6. Often you can use self-care to meet your health needs. The best place to get accurate information is the NHS website. It has information and advice on medical conditions and symptoms, common medicines and healthy lifestyle.
  7. Go Digital! Find out more about online services and the NHS app below.
  8. If you have an urgent care need you can also call NHS 111 which is available 24 hours a day, 7 days a week.          

Thank you very much for your continued support and please continue to follow the public health advice and stay safe during this pandemic.

Your GP Practice Team

On Line Consultation Service

E Consult

The Practice is exceptionally busy.  To increase our ability to respond to demand, we are asking you to change the way you contact us.  Please contact us via our online consultation service, Engage Consult.  The Practice will respond either with a message or telephone call and advise what to do next. 

You can use this service from any mobile phone, tablet or computer.  You will require an email address to use this service. 

This service must not be used for medical emergencies such as chest pain or severe bleeding.  Please dial 999.

The Engage Consult on line consultation service is very easy to use.  Please click here to sign up.  We ask you for your support in using this service so we can respond to your request quickly.  It will also allow our more vulnerable patients to make contact with us by telephone.

Thank you for your cooperation.


If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

If you already use The Charnwood Practice online service available at practice you can continue to use it. You can use the NHS App as well.

For more information go to or speak to our administration team for assistance.


The musculoskeletal conditions self-management app has been developed to support patients by providing clear, accessible information about common MSK conditions, advice on how to manage an injury, along with exercise videos and links to useful websites to help with self-management. It also provides information on how to self-refer into MSK Physiotherapy and Podiatry services.




Leicester City healthcare Hub Information

Appointments at the healthcare hubs can only be booked by your GP practice, or NHS111 when your practice is closed. An appointment at a hub is not suitable in all cases. It is important that you tell the receptionist why you need an appointment so that it is booked in the right location and so you don’t have a wasted journey. For example, the hubs will not be able to issue an extension to a fit note.



With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

Access & Parking

The building has been designed to provide suitable access for all disabled patients. If you need more information or assistance please ask at reception.

We have a car parking facility which has disabled car parking spaces. However, occasionally, when the practice is busy, it may be necessary to park on the road.

(Site updated 30/04/2021)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website