Extended Hours

Please note that we have extended hours access on a Wednesday evening from 6.30pm to 8pm.

Changes to repeat prescribing

Please see communication from the CCG:

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Welcome to The Charnwood Practice

COVID-19 Vaccine Pfizer Clinic

On Tuesday 7th September at the Prajapati Hall, bookable slots and walk-in slots will be available for patients who have not yet had their second dose of the Pfizer vaccine. Walk-in slots will be available between 9am to 7pm.

If you would prefer to book a slot, please follow the link below to book:$2y$10$PAO7/gW7zRT8QUdH6.BJXugaHSMnbaxcmihYks.TT41GR7RwvJgny

You can also book one of these slots or attend the walk-in for your first COVID-19 vaccine dose if you have not yet had it.

Repeat Prescription Requests

Please note a change to our repeat prescription requesting process. From September 1st 2021, you will no longer be able to order repeat prescriptions over the phone.
Please use the following methods to order your repeat prescriptions:

  • NHS App: A quick and easy way to keep up to date with your medications and order your repeats from your mobile phone. Find out more and download the NHS App.

  • Engage Consult Online Services: Sign in or register for online services here

  • Bring your prescription requests into the Practice in person. If patients do not have access to online services, or the NHS App, they can leave prescription requests in the box at Reception.

Patient Privacy Notice - NHS Digital

All GP Practices in England are legally required to share data with NHS Digital under the Health and Social Care Act 2012 (2012 Act). More information about this requirement is contained in the data provision notice issued by NHS Digital to GP practices.

You have the choice to opt out if you wish. To opt out, you need to complete the below form and send this to your Practice. You can learn more about how NHS Digital uses your data here: General Practice Data for Planning and Research: GP Practice Privacy Notice - NHS Digital

Opt-Out Form                  Opt-Out Form

To learn more about Patient Privacy, your rights, how we use your information, and data sharing for GPDPR, please refer to the below documents: 

The Charnwood Practice - Privacy Notice for Patients

Easy Read Privacy Notice

Children's Privacy Notice

COVID-19 Privacy Notice

Data Provision Notice GPDPR

Opt-Out Decision Flow Chart

Keeping you safe at Charnwood GP Practice after July 19

Please Read

Your GP practice is open, but you will notice some differences

We are still open and here for you. We are continuing to provide services, as we have done throughout the COVID-19 pandemic. We are prioritising delivering of care and services based on clinical need.

If you need medical advice or treatment, you can contact The Practice on 0116 294 3100. Alternatively, online consultation requests for non-urgent help can be made at any time using the Engage Consult Portal (find out more below). They will be responded to as soon as possible, usually within two working days.

When you phone or go online, you will be asked to provide some information about your healthcare need. This will help the practice healthcare team assess the most appropriate way to provide your care and ensure it is provided by the most appropriate person. Face-to-face appointments are available to all patients where there is a clinical need.

If you walk into the practice you must adhere to social distancing; clean your hands and wear a face covering (unless exempt) and follow the one-way system. These measures are in place to keep staff and patients safe and help stop the spread of coronavirus.

If you have a disability or condition which means you cannot wear a face covering or cannot communicate with someone who is wearing a face mask, or require other adjustments before your appointment, please let the surgery know ahead of your arrival.

For clinical advice on minor health concerns, you can visit the local pharmacy.

For urgent issues or out of hours, you can also call the NHS on 111 or go online to seek NHS advice at  If you have the NHSApp you can access NHS111 on it.  The app is available on iOS and android.

Our staff are working extremely hard to provide services and care and we would like to thank our patients for your continued support.

Please continue to follow the public health advice and stay safe during this pandemic.

Your GP Practice Team

Getting your COVID-19 Vaccination 

All adults aged 18 or over can now get vaccinated against COVID-19. You do not need to wait to be contacted by the NHS.

If you have previously been contacted but have not yet booked your appointments, you're still eligible and can book your appointments anytime.

To get your vaccine you can:

Book your COVID-19 vaccination appointments online for an appointment at a vaccination centre or pharmacy

- Find a walk-in COVID-19 vaccination site to get vaccinated without needing an appointment.

If you cannot book appointments online, you can call 119 free of charge. You can speak to a translator if you need to.

If you have difficulties communicating or hearing, or are a British Sign Language (BSL) user, you can use textphone 18001 119 or the NHS 119 BSL interpreter service. 

Please do not call The Practice to book your vaccine unless we have contacted you directly.

Engage Consult Online Consultation Service

E Consult

The Practice is exceptionally busy. To increase our ability to respond to demand, we are asking you to change the way you contact us.  Please contact us via our online consultation service, Engage Consult.  The Practice will respond either with a message or telephone call and advise what to do next. 

You can use this service from any mobile phone, tablet or computer.  You will require an email address to use this service. 

This service must not be used for medical emergencies such as chest pain or severe bleeding.  Please dial 999.

The Engage consult online service is very easy to use.  Please click here to sign up.  We ask you for your support in using this service. It will also allow our more vulnerable patients to make contact with us by telephone.

Thank you for your support 

Your NHS, your way. Download the NHS App. 

You can use the NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

Check your symptoms and get instant advice.
Book appointments
Order repeat prescriptions
View your GP medical record and more.

For more information go to or speak to our administration team for assistance.

To benefit from online services such as the NHS App, please complete the Online Service Consent Form. You can bring it into the practice, or send it to us via email. Download the form below: 

Online Service Consent Form                      

Online Services for under 13s - Parental request form

 Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and administrative staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are a great way of helping us to continue to improve the way we look after you.

Access & Parking

The building has been designed to provide suitable access for all disabled patients. If you need more information or assistance please ask at reception.

We have a car parking facility which has disabled car parking spaces. However, occasionally, when the practice is busy, it may be necessary to park on the road.

(Site updated 23/09/2021)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
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