Welcome to The Charnwood Practice
Charnwood GP Practice is participating in a new approach to improve access to medical care for patients.
This service will ensure that patients get the care that they need swiftly and will direct patients to the most appropriate healthcare professional according to their healthcare need.
From 22nd November 2021, if it is likely that your symptoms or condition can be resolved through a consultation with the Pharmacist rather than a GP, you may be referred to the Community Pharmacist Consultation Service.
What are the benefits to patients?
1) Reduced waiting times:
You will be given a same-day referral to any participating pharmacy of your choice. This will allow you to speak with a minor illness specialist and receive expert advice and treatment.
2) Flexible and convenient appointments:
You can select a pharmacy that is most convenient for you to attend if you need to have a face-to-face consultation. Alternatively, consultations can take place remotely via telephone or video call.
3) Appropriate treatment and signposting:
You can be offered clinical advice and treatment, signposting or escalation to another healthcare provider when needed (such as 999, A&E, Urgent Treatment Centre, or your own GP).
4) Improved availability of GP appointments for complex health needs:
The service will free up GP appointments for patients with more complex health needs and ensure that everyone gets treated at the right time, but the right healthcare professional.
It's World Anti-Microbial awareness week. A great time to learn how to manage common infections and find out how to keep antibiotics working when you really need them. Find out more and become an Antibiotic Guardian below!
Third doses of the COVID-19 vaccine for people with suppressed immune systems
People aged 12 and over and who had severely weakened immune systems at the time of their first or second doses of the Covid vaccine are eligible to receive a third dose. They may not have generated a full immune response to the first two doses and therefore may be less protected than the wider population.
Conditions which mean you might have had a suppressed immune system include:
• a blood cancer (such as leukaemia or lymphoma)
• a weakened immune system due to a treatment (such as steroid medicine, biological therapy, chemotherapy or radiotherapy)
• an organ or bone marrow transplant
• a condition that means you have a very high risk of getting infections
• a condition or treatment your specialist advises makes you eligible for a 3rd dose
Please check the full list below to see if you are eligible.
Clinics for the third dose are being held at Loughborough Hospital and the Peepul Centre. You will be contacted to book you in for your vaccination; there is no need to contact the practice.
This third dose is part of the primary course of vaccinations. It is not the same as a booster dose, which is given later to extend the duration of protection after the primary course of vaccinations.
Vaccinations for children aged 12-15 who are at increased risk from Covid-19
Children who are classed as clinically extremely vulnerable to Covid-19, or who live with someone who is more likely to get infections, can now get their Covid vaccine. Two doses of the vaccine will be given.
Your child can receive their vaccination at a dedicated clinic at either Loughborough Hospital or the Peepul Centre. You will be contacted to book your child in for their vaccination; there is no need to contact the practice.
Conditions that mean your child may be at high risk and can get vaccinated include:
• a severe problem with the brain or nerves, such as cerebral palsy
• Down’s syndrome
• severe or multiple learning disabilities (or they’re on the learning disability register)
• haematological malignancy
• sickle cell disease
• type 1 diabetes
• congenital heart disease
• a condition that means they’re more likely to get infections (such as some genetic conditions or types of cancer).
You can find a complete list of conditions below.
Getting your COVID-19 Vaccination
If you have not yet received your first or second dose of the coronavirus (COVID-19) Vaccination, you can click the button below to book an appointment. You do not need to wait to be contacted by the NHS.
If you have previously been contacted but have not yet booked your appointment, you're still eligible and can book your appointment at any time.
If you can't book online, you can call 199 free of charge. You can speak to a translator if you need to.
If you have difficulties communicating or hearing, or are a British Sign Language (BSL) user, you can use textphone 18001 119 or the NHS 119 BSL interpreter service.
Please do not call The Practice to book your vaccine appointment, unless we have contacted you about it directly.
Repeat Prescription Requests
Please note a change to our repeat prescription requesting process. From September 1st 2021, you will no longer be able to order repeat prescriptions over the phone.
Please use the following methods to order your repeat prescriptions:
- Engage Consult Online Services: Sign in or register for online services here
- Bring your prescription requests into the Practice in person. If patients do not have access to online services, or the NHS App, they can leave prescription requests in the box at Reception.
- NHS App: A quick and easy way to keep up to date with your medications and order your repeats from your mobile phone. You can learn more about the NHS app or download it below:
Patient Privacy Notice - NHS Digital
All GP Practices in England are legally required to share data with NHS Digital under the Health and Social Care Act 2012 (2012 Act). More information about this requirement is contained in the data provision notice issued by NHS Digital to GP practices.
You have the choice to opt out if you wish. To opt out, you need to complete the below form and send this to your Practice. You can learn more about how NHS Digital uses your data here: General Practice Data for Planning and Research: GP Practice Privacy Notice - NHS Digital
Opt-Out Form Opt-Out Form
To learn more about Patient Privacy, your rights, how we use your information, and data sharing for GPDPR, please refer to the below documents:
The Charnwood Practice - Privacy Notice for Patients
Easy Read Privacy Notice
Children's Privacy Notice
COVID-19 Privacy Notice
Data Provision Notice GPDPR
Opt-Out Decision Flow Chart
Keeping you safe at Charnwood GP Practice after July 19
Your GP practice is open, but you will notice some differences
We are still open and here for you. We are continuing to provide services, as we have done throughout the COVID-19 pandemic. We are prioritising delivering of care and services based on clinical need.
If you need medical advice or treatment, you can contact The Practice on 0116 294 3100. Alternatively, online consultation requests for non-urgent help can be made at any time using the Engage Consult Portal (find out more below). They will be responded to as soon as possible, usually within two working days.
When you phone or go online, you will be asked to provide some information about your healthcare need. This will help the practice healthcare team assess the most appropriate way to provide your care and ensure it is provided by the most appropriate person. Face-to-face appointments are available to all patients where there is a clinical need.
If you walk into the practice you must adhere to social distancing; clean your hands and wear a face covering (unless exempt) and follow the one-way system. These measures are in place to keep staff and patients safe and help stop the spread of coronavirus.
If you have a disability or condition which means you cannot wear a face covering or cannot communicate with someone who is wearing a face mask, or require other adjustments before your appointment, please let the surgery know ahead of your arrival.
For clinical advice on minor health concerns, you can visit the local pharmacy.
For urgent issues or out of hours, you can also call the NHS on 111 or go online to seek NHS advice at 111.nhs.uk If you have the NHSApp you can access NHS111 on it. The app is available on iOS and android.
Our staff are working extremely hard to provide services and care and we would like to thank our patients for your continued support.
Please continue to follow the public health advice and stay safe during this pandemic.
Your GP Practice Team
Engage Consult Online Consultation Service
The Practice is exceptionally busy. To increase our ability to respond to demand, we are asking you to change the way you contact us. Please contact us via our online consultation service, Engage Consult. The Practice will respond either with a message or telephone call and advise what to do next.
You can use this service from any mobile phone, tablet or computer. You will require an email address to use this service.
This service must not be used for medical emergencies such as chest pain or severe bleeding. Please dial 999.
The Engage consult online service is very easy to use. Please click here to sign up. We ask you for your support in using this service. It will also allow our more vulnerable patients to make contact with us by telephone.
Thank you for your support
Your NHS, your way. Download the NHS App.
You can use the NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
Check your symptoms and get instant advice.
Order repeat prescriptions
View your GP medical record and more.
For more information go to www.nhs.uk/nhsapp or speak to our administration team for assistance.
To benefit from online services such as the NHS App, please complete the Online Service Consent Form. You can bring it into the practice, or send it to us via email. Download the form below:
Online Service Consent Form
Online Services for under 13s - Parental request form
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and administrative staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are a great way of helping us to continue to improve the way we look after you.
Access & Parking
The building has been designed to provide suitable access for all disabled patients. If you need more information or assistance please ask at reception.
We have a car parking facility which has disabled car parking spaces. However, occasionally, when the practice is busy, it may be necessary to park on the road.
(Site updated 19/11/2021)