Appointments

Appointments with Clinicians are booked on the same day only. Phone lines open at 8am and we ask that you call before 12 midday.

Any requests for appointments after this time will only be accepted if they are medically urgent.

A clinician will return your call and, if you require a face-to-face appointment, this will be booked with the most appropriate clinician on that day.

• phone us on 0116 2943100, Monday to Friday

To request a routine appointment in the next 7 days:

• use our online system - Accurx
• phone us on 0116 2943100, Monday to Friday from 8am
• visit the surgery and speak with a receptionist, Monday to Friday from 9am to 5pm
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Minor Illness Clinic

The Minor Illness Clinic has replaced the Sit & Wait Clinic - click here for more information.

Community Pharmacist Consultation Service

If it is likely that your symptoms or condition can be resolved through a consultation with the Pharmacist rather than a GP, you will be referred to the Community Pharmacist Consultation Service. When you call Charnwood Practice to make an appointment, the Practice team will advise if a referral to the community pharmacist may be appropriate for your medical need.

This service provides reduced waiting time for patients, flexible and convenient appointments, and appropriate treatment or signposting.

You can now also access our clinical and admin team for any non-urgent medical or administrative problems through our online consultation service called accuRx. We will respond to your E Consult within 2 working days.

You can also access 24/7 NHS self-care advice through the AccuRx Portal. Simply click on the banner below.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• phone us on 0116 2943100, Monday to Friday from 8am
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate that this is not always possible.

In this respect, if you do need a home visit, you can help us by calling reception before 11am.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.