Noticeboard

Extended Hours

Pease note that the extended hours access on a Wednesday evening 6.30 to 8pm is being suspended until further notice.

Changes to repeat prescribing

Please see communication from the CCG:  https://www.leicestercityccg.nhs.uk/my-health/prescriptions/ordering-repeat-prescriptions/

Patients Rights and Responsibilities

As a patient, you have the right to the following:

  • Register and receive treatment regardless of your age, race or gender, providing you live within the Practice catchment area
  • Consult with a Doctor within 24 hours for urgent medical problems
  • Access the Out of Hours service when the Practice is closed
  • Be treated with courtesy and respect
  • Have illnesses, treatment, procedures and medication explained to you in a clear and concise way
  • Be dealt with in a confidential manner by all members of Practice staff
  • Complain, without discrimination, if there is something you are not happy about

As a patient you are responsible for the following:

  • Making and keeping appointments. If you are unable to attend an appointment, you must notify the Practice
  • Ordering repeat prescription and allowing 48 hours before collection (this excludes weekends and bank holidays)
  • Informing the Practice if you move house, change your name or telephone number
  • Treating all members of staff with the respect and courtesy you expect to receive
  • Behaving in an acceptable manner and keeping children under control


 
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